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Returns

This returns page is only for the Clothes Junkies Shop and is not anything to do with anyone selling their fashion on the Clothes Junkies selling platform.

  • Can I return an order?

    You can return your order within 21 days for a full refund or store credit that will be credited to your account ready to use for your next order. Make sure to fill out the returns section of your order note and package it up with your purchase and send it back to us using the returns address below with the courier service of your choice.

  • Lost or can't find your order note that came with your purchase?

    Not a problem, make sure to print a new slip and fill it out with your details and the details of what you wish to return using the returns form. Make sure to package it up with your purchase and send back to our returns address.

  • How long will it take to process my return?

    Returns are usually processed within a couple of days of receiving the goods back.

    Please allow up to 10 days for refunds to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

    We will refund you by the same method as you made the payment (i.e. same card, Paypal).

  • You've sent me the wrong item or my item is faulty.

    We're only human and occasionally mistakes can happen. If it's happened to you we are very sorry and we'll do our best to resolve the issue as soon as possible for you.

    Only if you have the wrong item or you think it is faulty, then contact us at [email protected]

    You can see our full policy in the sites Terms and Conditions.